Twitter begins complying with Indian law, issues transparency report, appoints resident grievance officer

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New Delhi, first published July 11, 2021, 10:43 AM IST

Twitter has appointed Vinay Prakash as the Resident Grievance Officer for India.

The appointment comes days after the US-based company informed the Delhi High Court that it was in the process of setting up a liaison office in India.

For now, it operates from a location based in Bangalore.

Twitter had also informed the court that it would appoint a compliance officer and nodal contact person, all residents of India, within eight weeks.

Twitter’s first transparency report released

The microblogging site also released its transparency report in accordance with the new 2021 IT rules.

Between May 26 and June 25, Twitter said it took action against 87 defamatory posts.

The platform handled 56 grievances involving Twitter account suspensions. All of these issues have been resolved and the appropriate responses have been sent.

Twitter also canceled seven account suspensions based on the specifics of the situation, but the other accounts remain suspended.
The microblogging site said it deleted 38 posts related to abuse and harassment. He said that in one month he had received six complaints related to abuse and harassment.

Outlining the platform’s proactive steps around the world, Twitter said it has deleted more than 18,385 accounts with content related to child sexual exploitation, non-consensual nudity, among others.

He also deleted 4,179 accounts that encouraged or glorified terrorism.

Twitter informed that in the future it will release the India report on a monthly basis and commit to making improvements over time, based on comments received from the government, or in accordance with internal changes that allow the platform to deliver more granular data.

Twitter details the grievance mechanism

Twitter said platform users can report grievances through the grievance mechanism using contact details available on the Grievance Officer – India page. He further clarified that he does not require these complainants to be registered on Twitter or have a Twitter user ID to file a complaint.

Twitter said that each user complaint is assessed according to its terms of service and rules, and that any content identified as being in violation is handled according to its range of enforcement options.

Where applicable, the platform said it is also assessing whether the grievance meets local legal requirements for Twitter to process the reported content based on a court order.

Users usually have the option of appealing an enforcement action through Twitter’s appeal process.

To address these grievances, Twitter said it has a dedicated team of trained people. These people take the appropriate action after carefully reviewing the grievance and any available context, down to the smallest detail.

All of these team members are fluent in one or more of the languages ​​spoken in India and participate in regular trainings on the platform’s tools and policies, Twitter added.

Last updated on Jul 11, 2021, 11:14 AM IST

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