Robots serve breakfast; Conversational commerce


In today’s restaurant and grocery tech news, Denny’s is turning to robotics, while JioMart in India is enabling grocery ordering on WhatsApp. What’s more, PYMNTS research reveals how UK shoppers’ grocery habits have been altered by the pandemic.

44% of UK grocers spend more in stores with loyalty programs

In What UK Consumers Expect from Their Grocery Shopping Experiences, a PYMNTS and ACI Collaboration, Part 2 of a two-part study on payments in the grocery industry, PYMNTS surveyed 2,501 consumers Brits September 14-17 on their preferences for buying groceries online and in-store. Check out some of the main findings here.

JioMart in India turns to WhatsApp in Grocery Wars

India’s JioMart will now allow customers to order groceries using WhatsApp, an initiative designed to carve out a niche in a market dominated by Amazon and Walmart’s Flipkart. As Bloomberg reported on Tuesday, November 30, the service offers free shipping and no minimum order value, with products on offer including produce and grains, as well as stables of Indian cuisine like chickpea flour and the cottage cheese paneer.

With pop-ups and digital technology, restaurants are following in the footsteps of retail

From quick service to fine dining, restaurants are turning to retail for how to adapt to the rapidly changing habits and expectations of consumers. The New York Times recently reported on the creation of ADMO, a 100-day pop-up restaurant run by Alain Ducasse, Albert Adrià and Romain Meder, promoting views of the Eiffel Tower. The high-profile gourmet pop-up has the opportunity to take advantage of the sense of exclusivity and scarcity created by the time limit to drive sales.

Restaurants using robot servers risk repeating past mistakes

Table-service restaurants are turning to robotics to address workforce challenges, but it’s too early to tell if these robots are the waiters of the future. A video posted on TikTok in late November showing a robotic server at Denny’s went viral, eliciting mixed responses from viewers, many of whom were unhappy to see human servers being replaced by a machine.



On: It’s almost time for the holiday shopping season, and nearly 90% of American consumers plan to do at least some of their purchases online, up 13% from 2020. The 2021 Holiday Shopping Outlook, PYMNTS surveyed over 3,600 consumers to learn more about what drives online sales this holiday season and the impact of product availability and personalized rewards on merchant preferences.


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