Homeowner claims cable installation ruptured sewer line in her yard causing flooding

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HOUSTON – A Spring woman said she not only got chased by AT&T, but also got it from subcontractors hired to install fiber optic cable underground in her backyard.

Much like the job itself, the woman said everyone was posing as the sloppy job.

“They didn’t tell me anything so that night I had horrible anxiety. I had no idea what was going on,” said the woman who asked not to be identified.

About a year ago, she said she found herself in a deep mess.

“Everything was flooded,” she said. “Everything came up through my bathtub, my toilet or my sink.”

She said she hired a plumber and learned that a sewer line in her backyard had burst the day before when a contractor was ordered to run an AT&T fiber optic cable underground. She said she immediately told the contractor.

“And that’s when he said, ‘we broke your sewer line.’ and then he said to me, ‘we’ll fix it.’ The plumber is going to charge way too much money…it happens to us all the time,” she said.

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But there was a major problem.

“They wanted to do it and they’re not plumbers,” she said.

She said the pipe was poorly fixed and the plumbing problems persisted until she hired a certified plumber in April. In desperation, the woman said she had to borrow money from her family and pay out of pocket.

“It’s extremely frustrating because they should take responsibility for what they’re doing,” she said.

The woman adds that between plumbing repairs and having her carpet ripped out, she is about $15,000 short.

An AT&T representative said they were looking into the issue but did not respond to us. KPRC2 also contacted Ansco, the contractor the woman says she hired from AT&T, but did not hear back.

Copyright 2022 by KPRC Click2Houston – All Rights Reserved.

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