Avaya signs distribution agreement with Ingram Micro

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Beirut, Lebanon, July 5, 2021: While continuing to support the development of the future of work and customer experience in the Levant region, Avaya has partnered with Ingram Micro, the global leader in technology and supply chain services, to provide its portfolio of Avaya OneCloudTM solutions to the growing market here.

Under the agreement, Ingram Micro will provide and support the Avaya OneCloud UCaaS and Avaya OneCloud CCaaS solutions, with particular emphasis on the transition to the future digital workplace in a post-pandemic world among its partners and clients.

According to the Life And Work Beyond 2020 report, commissioned by Avaya, this future digital workplace is already taking shape, with a desire to inject humanity into the customer experience and a preference for hybrid work among the top priorities of companies. consumers and employees.

The study found that 71% of consumers identify customer service issues as negatively impacting their well-being. And six in ten employees would like to continue working from anywhere, saying they would support government policies that encourage a hybrid work environment.

Dr. Ali Baghdadi, SVP & Chief Executive, Ingram Micro META Region and EMEA Cyber ​​Security at Ingram Micro.

“These figures show a new world of work that is full of opportunities for businesses large and small. But to truly exploit this opportunity, organizations in the Levant need innovative communication and collaboration technologies. With our presence and large partner base across the region, we can deliver this through the Avaya OneCloud family, which provides the tools businesses need to help them thrive in the post-pandemic world, ”said Dr Ali Baghdadi, SVP & Chief Executive, Ingram Micro META Region and EMEA Cyber ​​Security at Ingram Micro.

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